To win more business, simply focus on your uniqueness
“Today you are You, that is truer than true. There is no one alive who is Youer than You.”
- Dr. Seuss
Living in Brighton I get to see and meet a vast array of different characters - it's a place where anything goes and that's one of the reasons why I love it so much. When it comes to creating or building a business though, people seem to forget their individuality and talk in too broad terms.
For example, lately I've had far too many people describing themselves to me as simply a "designer", which is not really a rarity in Brighton. When I ask them what type of design they do, the vast majority say "web" or "web and print". This still does not help. What I need to know so that it sticks in my mind is what makes you different than the rest of the designers, because you are! Dr. Seuss was a very wise man. He also said:
“Be who you are and say what you feel because those who mind don't matter and those who matter don't mind.”
What I need to know is what is special about you? Why should I phone you instead of the designer over there? What work have you done recently that you can describe in terms of style? For example "I'm very much into the Web 2.0 style of design, I recently did X for company X" or "I really love surrealist design and wherever I can I try to inject some of that into my work".
Perhaps you focus on the branding side, perhaps you focus on helping coders - whatever it is that you do which is different, however small that difference is, I need to know as I may meet, or even be, your ideal client at some point on my travels. I need to know what your uniqueness is.
When people ask me what I do, I often say that I enjoy building communities on and offline. I say that I use Free, Open Source Software to do this online, mostly using the 'community plumbing' Drupal system. I also give them a recent example of a brand which I helped to build a community for. I try to give people three 'hooks' to remember about me - what I do, why I do it, and who has paid me to do this for them.
It changes slightly depending on who I am talking to, which is often why you find me asking other people what they do first so that I can adjust my answer accordingly. I could say that I am a PHP developer, but there's probably as many PHP developers in Brighton as there are designers.
The simple truth is, if you keep just telling people you're a designer, you're not going to stick in people's minds. Take some time to work out your words and try them out - after a few times watching how people react to what you say you'll be able to work out what works best for you, and your networking efforts will be much more worthwhile.
Finally, Dr. Seuss further remarked:
"So the writer who breeds more words than he needs, is making a chore for the reader who reads."
So I'll leave it at that, for now ;)










Comments
Great point, Steve. Thanks
Great point, Steve. Thanks for the reminder and inspiration.
Hi Steve, I found you by
Hi Steve,
I found you by searching for 'Purkiss' and noticed you one place above me!
I like PHP programming to, but am focusing on internet marketing rather than website work.
I will work more on my uniqueness, just have to work out what it is!
Thanks
Keith
right on
Steve,
Couldn't agree with you more. With Web 2.0 being where it is, gone are the days whilst I was an undergrad doing my Graphic Design degree in London where I would simply say I was a "designer".
In the current times, I believe that it is very important to categorise yourself with so much more detail, perspective and your individual approach to process.
In saying this, considering that Brighton is more or less the UK's "silicon valley" for design, individuals and freelancers need to stand apart from the rest.
Great issue and good networking point!
Hesan
I couldn't agree more
I couldn't agree more Steve.
Sounds cheesy, but Oscar Wilde once said: "Be yourself, because everyone else is already taken."
It amazes me how that logic goes out of the window when it comes to business.
Here are a few thinking points to help people find their unique angle:
1) The obvious one, but it still is worth repeating... what makes you different? if you have never asked yourself this question, then you need to.
2) "Better, faster, cheaper, amazing" etc... are like background noise these days, even if you are better and faster, people won't believe you, and it wont make you stand out. The only way to win with one of these strategies is a big ad budget so you can shove it down the consumers throat 8 times per day, hence why the Asdas of the world can get away with it. For us mortals, you have to find a more interesting USP.
3) Here is a technique I used to teach on stage when I taught creative thinking... Find the assumptions of your job, industry, profession, product, service etc... and then position yourself as the exact opposite.
e.g assumption for car salesman = car salesmen are aggressive sellers.
Position: "The no stress car dealership"
Simply ask friends and family to list 10 things they think of when they think of XXXXXXX (insert profession or product here)
4) Focus on what may be deemed a negative or flaw and turn it into a positive.
Nestle freaked out when they found out that Cocopops made the milk go a horrible brown colour. But instead of hiding it, they positioned themselves on the negative, and so it became unique and eventually a positive.
For example, if you have a stutter, then instead of shying away from video, position yourself as Success With a Stutter.com or something.
Anyway, I am going on too long here, but hopefully this will help generate some ideas for your readers.
All the best,
Dean